Be a part of a dynamic team whose work enriches the health of communities by strengthening city and county health departments. At the National Association of County and City Health Officials (NACCHO), we are united by our work to improve our country's over 3,000 U.S. local health departments. We represent the voice of local public health while striving to live out our core values of equity, excellence, participation, respect, integrity, leadership, science, and innovation. We provide our employees with meaningful work, opportunities to learn and grow, a strong work/life balance, and a flexible, hybrid work schedule while being a part of a collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The Membership Database Intern will join NACCHO at a time of dynamic growth.

Position Description:

The Membership Database Assistant Intern contributes to the advancement of local public health practice by performing a range of responsibilities related to NACCHO’s Membership Services. For Local Health Departments and their staff, NACCHO is the premier source of learning, knowledge, and future-oriented research for local public health professionals and provides resources, education, ideas, and advocacy to enhance the voice and visibility of the critical role that local health departments play in keeping our communities healthy and safe.

The Membership Database Assistant Intern supports the work and activity of the Membership department, specifically membership database files and other duties as needed. The Membership Database Assistant Intern understands implications of internal and external policies that impact his or her position. The work involves partnerships with co-workers, members, vendors, and other external groups, and requires the exercise of discretion and independent judgment. The Membership Database Assistant Intern will collaborate closely with the Membership Manager, staff and NACCHO members to centralize, streamline, and improve Membership databases integrity, and ensures superior service to local health departments.

Hours

Negotiable and flexible between the hours of 8:30 am and 5:00 pm; 20 - 37.5 hours per week. The internship is paid at a rate of $20/hour. The intern must use a personal laptop or computer. The internship lasts for three (3) months. This internship is remote with optional in-person opportunities; DC, MD, or VA student is preferred.

COMPETENCIES AND EXPECTATIONS:

• Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way.
• Identifies the information needed to solve a problem effectively.
• Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior.
• Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations.
• Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve member needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform job more effectively.
• Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.
• Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
• Provides guidance and technical assistance through communications, project planning and coordination, and targeted marketing.
• Independently develops, prepares, and disseminates reports.
• Works collaboratively with others to support technical assistance activities.
• Represents NACCHO at external conferences and meetings with stakeholders.
• Act as liaison with staff as needed in specialization area.
• Track and analyze policies and best practices.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

POSITION-SPECIFIC DUTIES:

• Updates the Membership database to ensure accurate data and to extract management data from systems.
• Takes local health department staff information using through website searches, phone calls, and emails.
• Updates required member information, addresses, and demographics within the Membership database.
• Maintains database integrity by updating records with information obtained from member calls, member emails, member update forms or other sources.
• Serves as key support agent for data entry for the membership and meetings team.
• Assists with processing member renewal invoices under guidance of the membership team.
• Helps as needed including but not limited to: NetFORUM AMS and other data related tasks.
• Updates and maintains exhibitor and sponsor data in NetFORUM AMS and other databases.
• Works with Membership Team to ensure that invoicing reflects the updated membership record.
• Uses CRM Database management software to track exhibitor and sponsor engagement, including registrations, invoicing, and collections.
• Meets external deadlines regarding marketing emails, program agendas and timelines, collateral needs, program ad requests, promotional emails, and other benefits included within affiliate partnership and sponsorship packages.
• Performs other related duties, assignments, and projects as required.

Education/Experience

• Student is actively pursuing a Bachelor’s degree or higher in relevant professional field or has an equivalent combination of education and experience, including a relevant certification. On occasion, extensive practical experience may be substituted for formal education, particularly if the technical specialty is unusually complex or when long experience has greater value to the organization than conceptual understanding.
• Proficiency with Microsoft Office Suite
• NetFORUM experience or other AMS experience preferred.
• Ability to provide outstanding member service.

Abilities

• Ability to provide outstanding member service.
• Demonstrated track record of establishing and consistently meeting or exceeding business development targets.
• Ability to collaborate among a range of key business areas (marketing, event management, communications, affiliate partners, sponsors & exhibitors)
• Ability to move between business development and account management seamlessly.
• Strong portfolio of skills around negotiating and closing deals through communicating value.
• Ability to leverage data in creating compelling presentations for clients, senior leadership, and decision makers.
• Ability to take initiative and work independently as necessary to achieve high performance in position.
• Full accountability for all work responsibilities and outcomes, and for input to team(s).

Skills

• Very strong written and oral communication skills.
• Strong writing, proofreading, and editing skills.
• Intermediate level computer skills with Microsoft Office, including Word, Excel, and PowerPoint.
• Strong organizational and customer service skills.
• Strong interpersonal skills.
• Extremely detail-oriented; highest degree of accuracy in all activities.

Applying:

Qualified applicants should send a resume and cover letter. The cover letter should detail any interest in, knowledge of and/or experience in health evaluation, data analysis, preparedness, or other public health spaces.

https://naccho.clearcompany.com/careers/jobs/c6e21899-44f8-801c-319a-bf1c36e27186/apply?source=3050246-CS-2909